Privacy policy
Privacy Policy
Elite Supps (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified data.
Depending on how you interact with us, we may collect the following:
- Contact Information: Name, billing/shipping address, phone number, email address
- Payment Information: Payment card details, billing details, transaction confirmations
- Account Information: Username, password, preferences, and settings
- Transaction Information: Products viewed, cart activity, purchases, returns, exchanges
- Communications: Messages, inquiries, or feedback you send to us
- Device Information: IP address, browser type, device identifiers, network data
- Usage Information: How you interact with our website and Services
How We Collect Your Information
We collect personal information from:
- You directly (e.g., when you create an account, place an order, or contact us)
- Automatically through cookies and similar technologies when you use our Services
- Service providers who help us operate our business
- Third-party partners such as marketing or analytics providers
How We Use Your Personal Information
We use your information for the following purposes:
Providing and Improving Our Services
- Process orders, payments, returns, and exchanges
- Manage your account and preferences
- Deliver products and arrange shipping
- Personalize your shopping experience
- Improve our website, products, and services
Marketing and Advertising
- Send promotional emails, SMS, or offers
- Display relevant advertisements based on your activity
Security and Fraud Prevention
- Protect against fraud, unauthorized access, or illegal activity
- Maintain the security of our systems and Services
Communication
- Provide customer support
- Respond to your inquiries and requests
Legal Compliance
- Comply with legal obligations
- Enforce our policies and terms
- Respond to lawful requests from authorities
How We Share Your Personal Information
We may disclose your personal information in the following situations:
- Service Providers: With trusted third parties who assist in operations (e.g., payment processing, shipping, analytics, IT support)
- Marketing Partners: To deliver advertising and promotional campaigns
- With Your Consent: When you request or authorize sharing (e.g., shipping providers, integrations)
- Affiliates: Within our business group
- Legal Requirements: To comply with laws, enforce policies, or protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
All third parties are required to handle your data in accordance with applicable privacy laws.
Third-Party Websites
Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.
Children’s Privacy
Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.
Security and Data Retention
We implement reasonable security measures to protect your information. However, no system is completely secure.
We retain personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request deletion of your personal data
- Correct inaccurate information
- Request data portability
- Opt out of marketing communications
You can unsubscribe from promotional emails at any time using the link in the email. We may still send transactional messages related to your account or orders.
To exercise your rights, please contact us using the details below.
International Data Transfers
Your information may be transferred and processed outside your country of residence. Where required, we implement appropriate safeguards to ensure your data is protected in accordance with applicable laws.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, or if you wish to exercise your rights, please contact us:
Elite Supps
Dubai Outlet Mall
Al Ain – Dubai Road
Dubai, United Arab Emirates
Email: dubaioutlet@elitesupps.ae