Terms of service
Overview
Welcome to Elite Supplements. Throughout this document, “we”, “us”, and “our” refer to Elite Supplements. We operate this store and website to provide you with supplements, health products, and related services.
By accessing or using our website, browsing products, or making a purchase, you agree to these terms. If you do not agree, please do not use our services.
1. Access and account
You must be at least the legal age in your country to use our services or have permission from a parent or guardian.
When placing an order or creating an account, you agree to provide accurate and complete information. You are responsible for keeping your account details secure and for all activity under your account.
2. Our products
We aim to display our supplements and products as accurately as possible. However, actual product appearance, packaging, or labeling may vary slightly.
All product descriptions, ingredients, and availability may change at any time without notice. We may also limit quantities or discontinue products at our discretion.
Supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use, especially if you have medical conditions or are taking medication.
3. Orders
Placing an order means you are making an offer to buy a product. We may accept or reject any order at our discretion.
Orders are only confirmed after payment is processed. Once an order is confirmed, we may not be able to cancel or modify it.
All purchases are for personal use only and not for resale.
4. Prices and billing
Prices may change at any time without notice. The price you pay is the one shown at checkout.
Prices do not include delivery fees, taxes, or customs charges unless stated otherwise.
You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.
5. Shipping and delivery
Delivery times are estimates and may vary. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Once your order is handed over to the shipping provider, the responsibility passes to you.
6. Returns and refunds
We offer a 14-day return policy from the date you receive your order.
To be eligible for a return:
- Items must be unopened, unused, and in original packaging
- Proof of purchase is required
Opened or used supplements cannot be returned for safety and hygiene reasons.
If your return is approved, we will process a refund or exchange according to our policy.
7. Intellectual property
All content on our website, including logos, product names, images, and text, belongs to Elite Supplements or its partners.
You may not copy, reproduce, or use any content without our permission.
8. Third-party tools and links
Our website may include tools or links from third parties. We are not responsible for their content, accuracy, or services. Use them at your own risk.
9. Privacy
Your personal information is handled according to our privacy practices. By using our services, you agree to how we collect and use your information.
10. Feedback
If you send us reviews, suggestions, or feedback, you allow us to use them for business purposes without compensation.
You are responsible for ensuring your feedback is lawful and does not violate any rights.
11. Errors and updates
We may correct errors, inaccuracies, or omissions on our website at any time, including after an order is placed.
12. Prohibited use
You agree not to use our website for unlawful activities, harmful behavior, or actions that may damage our business or other users.
We may suspend or terminate your access if these terms are violated.
13. Termination
We may suspend or terminate your access to our services at any time without notice if necessary.
14. Disclaimer
All products and services are provided “as is” without guarantees. We do not guarantee that the website will always be error-free or uninterrupted.
15. Limitation of liability
We are not liable for any damages, losses, or injuries resulting from the use of our products or website, to the fullest extent permitted by law.
16. Indemnification
You agree to protect and hold Elite Supplements harmless from any claims resulting from your misuse of our services or violation of these terms.
17. Governing law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be handled in UAE courts.
18. Changes to these terms
We may update these terms at any time. Continued use of our website means you accept the updated terms.
19. Contact information
Elite Supps Food Supplements Trading L.L.C
Email: dubaioutlet@elitesupps.ae
Location: Shop 37, Level 1, Dubai Outlet Mall, Route 66, Al Ain – Dubai Road, Al Rowaiyah Third, Dubai, UAE
VAT: 105230825900003