Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dubaioutlet@elitesupps.ae. Please note that returns will need to be sent to the following address: Shop 37, Level 2, Dubai Outlet Mall, Route 66, Al Ain - Dubai Rd, Al Rowaiyah Third, Dubai, UAE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dubaioutlet@elitesupps.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dubaioutlet@elitesupps.ae.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dubaioutlet@elitesupps.ae. Please note that returns will need to be sent to the following address: Shop 37, Level 2, Dubai Outlet Mall, Route 66, Al Ain - Dubai Rd, Al Rowaiyah Third, Dubai, UAE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dubaioutlet@elitesupps.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dubaioutlet@elitesupps.ae.

Returns Policy – UAE

You can start your return quickly and easily through our Returns Portal.

At Elite Supps, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made the return process simple and straightforward.

Change of Mind Returns

Unopened products may be returned within 14 days of delivery (online purchases only).
All returns must be submitted through our Returns Portal.

Return Conditions

• Customers must notify Elite Supps of their return within 14 days of delivery.
• Items must be unopened, unused, and in their original packaging.
• Products must be securely packed to prevent damage during transit.
• Once your return is approved, items must be shipped back within 14 days of authorization.

Returns Due to Non-Collection or Incorrect Address

If your order is returned to us by the courier due to non-collection, refusal at delivery, or an incorrect/incomplete address:

• Original shipping fees are non-refundable.
• A re-delivery fee will apply if you request the order to be resent.
• If you choose not to have the order resent, store credit will be issued for the product value, minus:
  • Original shipping costs
  • Any return charges applied by the courier
• Customers are responsible for tracking their shipment and ensuring timely collection or delivery.

Items Not Eligible for Return

• Sale or clearance items
• Opened, used, or consumed products
• Returns requested more than 14 days after delivery

International Returns

Customers outside the UAE are responsible for all return shipping costs. We strongly recommend using a tracked shipping service, as Elite Supps is not liable for items lost or damaged during return transit.