Frequently Asked Questions
Orders & Purchases
How do I place an order?
How do I place an order?
Select your products, add them to your cart, proceed to checkout, fill in your delivery and payment details, then confirm your order. You’ll receive an order confirmation via email.
Can I order online and pick up in store?
Can I order online and pick up in store?
Yes! You can choose Click & Collect during checkout and pick up your order from our Dubai Outlet Mall store.
What payment methods are accepted?
What payment methods are accepted?
We accept major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, and UAE payment options. For in‑store purchases, cash and card payments are accepted.
Is it safe to use my card online?
Is it safe to use my card online?
Absolutely, our checkout process is secure and encrypted using industry‑standard SSL technology.
Account & Login
Do I need an account to shop?
Do I need an account to shop?
You can checkout as a guest, but creating an account gives you faster checkout, order tracking, and access to exclusive deals.
How do I reset my password?
How do I reset my password?
Go to the login page, click “Forgot Password,” and follow the instructions to reset it.
How can I update my account details?
How can I update my account details?
Log into your account, go to Account Settings, then edit your personal and delivery details.
Shipping & Tracking
Where do you ship to?
Where do you ship to?
We ship throughout the UAE and GCC. Shipping costs and delivery times may vary by region.
How long does delivery take?
How long does delivery take?
Standard UAE deliveries typically arrive within 2–5 business days. Expedited options may be available at checkout.
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS. Use it to track your delivery online.
What if my tracking status hasn’t updated?
What if my tracking status hasn’t updated?
Tracking updates can sometimes be delayed. If it hasn’t changed in 48 hours after dispatch, contact our support team.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
You can return most unopened products within 14 days of delivery for a refund or exchange.
Are returns free?
Are returns free?
Return shipping costs vary. In some promotions, return shipping may be covered by Elite Supps, always check specific terms.
How do I start a return?
How do I start a return?
Contact our customer service team with your order number and reason for return. We will guide you through the process.
Can I exchange a product?
Can I exchange a product?
Yes, exchanges can be arranged depending on stock availability.
Promotions & Discounts
How can I get updates on new offers?
How can I get updates on new offers?
Subscribe to our newsletter or follow us on social media for exclusive deals and early access to promotions.
Can I use more than one promo code at checkout?
Can I use more than one promo code at checkout?
Only one discount code can be applied per order unless otherwise specified.
Do you offer student/athlete discounts?
Do you offer student/athlete discounts?
Occasionally! Sign up for our newsletter to stay informed on special programs and discounts.
Products & Nutrition
Are Elite Supps products safe?
Are Elite Supps products safe?
All products are formulated and tested according to high quality and safety standards.
Do your products contain banned substances?
Do your products contain banned substances?
We strive for transparency. If you need certification info, contact us before purchase.
How should I store supplements?
How should I store supplements?
Store in a cool, dry place away from direct sunlight.
Sustainability & Responsible Brand Values
Is Elite Supps environmentally responsible?
Is Elite Supps environmentally responsible?
Yes. We are committed to sustainable practices including recyclable packaging and ethically sourced ingredients where possible.
Do you use animal testing?
Do you use animal testing?
Elite Supps products are NOT tested on animals.
Do you source naturally or organically where possible?
Do you source naturally or organically where possible?
We prioritise high‑quality ingredients and continually work to improve sustainable sourcing.
Local Store & In‑Store Questions
What are your store hours?
What are your store hours?
We are open from 9AM to 5PM, Monday to Saturday
Can I get nutrition advice in store?
Can I get nutrition advice in store?
Our trained team is happy to help with basic product guidance. For tailored nutritional programs, consult a qualified nutritionist.
Do you offer personal training support?
Do you offer personal training support?
We can recommend partners. just ask in store or contact us.
Customer Support
How can I contact Elite Supps support?
How can I contact Elite Supps support?
You can email us via the contact form on the website, call our support line, or visit the Dubai Outlet Mall store.
What are your support hours?
What are your support hours?
Support operates during business hours, typically Sunday–Saturday. Exact times are on the Contact page.